It’s All About the Content: Marketing Tactics for “Category Creation” in Tech

Do you run a technology company that doesn’t fit neatly into an existing tech category—say, CRM software, data analytics or collaboration tools? One that doesn’t get much analyst coverage (because analysts don’t know how to classify you) or attention from the press? Then congratulations: You might be creating a new category.

In this episode of Powered by Battery, Anthony Kennada, currently a Battery executive in residence and the former CMO of software company Gainsight*, walks marketers through the best practices for creating a brand-new tech category. It’s what he did at Gainsight, which pioneered the category of “customer success” software to help businesses hang onto—and upsell—customers paying through a recurring subscription model.

This material is provided for informational purposes, and it is not, and may not be relied on in any manner as, legal, tax or investment advice or as an offer to sell or a solicitation of an offer to buy an interest in any fund or investment vehicle managed by Battery Ventures or any other Battery entity. 

The information and data are as of the publication date unless otherwise noted.

Content obtained from third-party sources, although believed to be reliable, has not been independently verified as to its accuracy or completeness and cannot be guaranteed. Battery Ventures has no obligation to update, modify or amend the content of this post nor notify its readers in the event that any information, opinion, projection, forecast or estimate included, changes or subsequently becomes inaccurate.

The information above may contain projections or other forward-looking statements regarding future events or expectations. Predictions, opinions and other information discussed in this video are subject to change continually and without notice of any kind and may no longer be true after the date indicated. Battery Ventures assumes no duty to and does not undertake to update forward-looking statements.

*Denotes a Battery portfolio company. For a full list of all Battery investments, please click here.